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Automating Customer Management with Zapier
Automating Customer Management with Zapier
Updated over 4 months ago

LLMAsAService.io keeps track and allows you to manage and monitor customer usage. Many companies also have other tools for managing customers, like CRM tools or credit card processing like Stripe. We have a Zapier integration that allows you to automate the synchronization and management of contacts.

Example Scenarios

Updating Tokens on Stripe transaction

If you have paid services, when someone makes a subscription or purchase on Strips you can create that customer and allocate them the right number of tokens in LLMAsAService.io to enable LLM features. This can be triggered using the Stripe invoice_paid or subscription_updated events in Zapier and call our create customer and update token actions.

Get Notified When Customers Have Low Token Balance

If you want to alert of upsell customers who are getting low on allowed tokens, we have a "Low Token" trigger. This trigger gives you a chance to send emails or notify your CRM so that sales or support can contact them and rectify or upsell that client on more tokens.

Get Notified When a Customer Makes Their First Call

When customers (based on the customer id you pass) are first seen by LLMAsAService we expose a trigger in Zapier so you can respond. This might be to contact them or to update the token count allowance depending on your business needs.

Authenticating in Zapier

To secure your project, you need to authenticate in Zapier before any "Zaps" can be made. We use API Keys to secure this interaction.

  1. Within our control panel, navigate to https://app.llmasaservice.io/integration and locate the API Key panel, it looks like this
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  2. When using our Zapier integration, you will need to copy (use the Copy buttons) ONE of the keys, and the project ID credentials. Treat these like passwords. We give you two keys so that you can be operating on one while you rotate the other, but you just need to pick one for Zapier.
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3. You will be asked to name your connection, this is for you reference inside Zapier in the future.

Creating Zaps

We are in beta at the moment and looking to work closely with a couple of customers to make good examples. Contact our support team if you are interested.

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